One of the concerns you may have in hiring an auto transport company to ship your car is if you can be there to meet the carrier once your vehicle arrives. When the auto transport company gives you a date of delivery, please be aware that there are unforeseen events that could delay your pick up time; such as traffic delays or road conditions, weather related road closures, another customer delaying the driver…among many other obstacles. Things happen.
We also realize that things happen for our customers and even the best planned schedules don’t always sync up. In order not to incur additional charges for storing your vehicle, and to ensure your car is inspected by someone you know and trust, it will be best for to ask a friend or family member to accept and inspect your car or truck from the auto transport driver. Once the Bill of Lading and the Condition Report is signed off and handed over, your case to challenge the condition of the delivery is at best difficult to overturn. In either case, you need to be present or have someone represent you. Please be aware that if you send anyone other than the legal owner, or the person/persons originally agreed upon to receive your vehicle; they must have a notarized letter authorizing him or her to pick up your car or truck on your behalf. The letter must reference the information from the car shipping company (booking number), a detailed description of the car or truck (include VIN number), and the full name of the person picking up the vehicle.
It is ultimately your responsibility to track the progress of your vehicle, per the instructions of the company. To avoid incurring charges for storage, please keep tabs on the status of your car. The storage fees are set by the terminal company, not the auto transport company.
SMB Auto Transport can help you now by completing our FREE "No Cost" estimate. Then, if you’re ready to ship your car, please complete the remaining three fields of contact information so we can provide you with up to ten quotes for you to choose from. We strive to make it simple for you! SMB Auto Transport will surpass your expectation regarding what to expect from a car shipping company! We won’t be satisfied until you are. Let us earn your business!