Auto Transporting Pick-up and Delivery Process

The process for auto transport companies don’t allow specific pick-up and delivery times. Problems such as traffic delays, weather or breakdowns can cause potential delays.

Auto Transport - Pick-up and Delivery Process

The process for auto shipping companies don’t allow specific pick-up and delivery times. Problems such as traffic delays, weather or breakdowns can cause potential delays. Patience, preparation and communication with your auto shipping company will help you both have a positive experience. Set a meeting point that you and your carrier can easily access. You may have to meet in a close-by parking lot if the streets in your neighborhood are hard to navigate with large auto transport carriers. If you cannot be there to release the vehicle into the driver’s care, assign a trusted representative to handle things for you.

1.    Before meeting your auto shipper, both you and the driver should be completely clear about payment for the service. When you meet, confirm the terms of your contract, payment information, insurance terms, and mutual contact information. If you have any last minute questions about the service and process, ask your driver. Make sure your car is fully prepared for transit when your transporter arrives. This is also the time to remind the driver of any mechanical issues your car may have, though it is advised that all vehicles in transit do not leak or have mechanical problems. Make sure you have notified the auto transport company in advance of any leaks or damage so that they can make the preparations and give you an accurate price.

2.    The transporter will conduct an inspection of your vehicle. Be prepared to review the driver’s Bill of Lading, which details his or her inspection of the vehicle. This document will be signed both at origin and destination.

3.    Before your car is loaded on or in the trailer, note the odometer reading; though your car may have to be driven a little in order to load or store your vehicle, there should be no major mileage discrepancies when the car is delivered. Before the driver leaves, notify him of any special notes instructions he (or she) may need to know.

4.    Make sure you are on time to meet the driver at the scheduled location. Upon your vehicle’s arrival to the destination, conduct another inspection comparing the current state of your vehicles against your records. Having a record of the vehicle’s condition before and after transport will be helpful in the rare incident that it has been damaged. If you cannot conduct the inspection yourself, assign a trusted representative to inspect the vehicle on your behalf. If you are meeting the car shipper at night, bring a flashlight so you can inspect the vehicle on site. Keep in mind that unless your vehicle is inside of a sealed container; there will be dirt from the trip. Your car will have traveled just as if you drove it yourself and will face the same road debris, dust, rain, snow, etc. In addition to checking for cosmetic damages, look at the car’s undercarriage, check the odometer, and start up the car to check for mechanical problems.

5.    Be aware that payment for the service is due upon delivery. Follow through with the agreement you worked out with your auto shipping carrier. Upon completion of your inspection, you or your representative will be asked to sign a Bill of Lading, which makes the transaction final.

In the unlikely event that your car has been damaged while en route, make sure a note has been made on the Bill of Lading prior to accepting the car. This is critical, as the delivery point is your only window of opportunity to inspect and report damages caused by the move. Follow your service provider’s instructions for filing a claim immediately. Make sure that the driver or auto shipping company’s agent has signed your record of damages and attempt to file with your insurance within 24 hours. Once the car is delivered the shipping process is completed. If you have had a particularly positive experience with your auto transport service, please leave positive feedback (or negative, if applicable) to help individuals determine a reliable and trustworthy company when relocating a vehicle.

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